Return policy

** UPDATED RETURNS POLICY PLEASE READ

Our customers mean the world to our small business and we hope that you love your new purchase. We want you to feel confident in placing an online order. With this in mind, our returns policy is as follows;

Online Store Return Policy

We will happily offer a STORE CREDIT (18 months validity from date of issue) for all full priced items* that are received in original condition back to LBG HQ within 14 days of dispatch date.

All SALE items or any reduced items in any sale or promotion are FINAL SALE and not eligible to be returned for an exchange, credit note or refund under any circumstances.

* LBG strictly cannot accept any returns or exchanges on the below items:

• Eyewear
• Jewellery
• Headwear
• Swimwear
• Lingerie
• Chocolates
• Rugs & towels
• Candles, incense & sprays
• Socks

PLEASE NOTE:

• All items must be returned in original, brand new condition, with all tags attached and within 14 days from date of dispatch. PLEASE ENSURE THAT ALL SWING TAGS MUST NOT BE REMOVED FROM THE GARMENT, OR YOUR RETURN WILL BE INVALID. There must be no smells of perfumes, washing powders or any makeup/fake tan marks. If your return does not meet these requirements, it will be returned back to the sender at the customer's expense. We reserve the right to DECLINE any return if the item/s does not meet ALL return conditions.
• Once an order has been processed, we are unfortunately unable to make any changes or cancel an order.
• The cost of sending back your return is at the customer’s expense. La Bohème Lifestyle does not provide any returns labels or cover the cost of return shipping for sending your return back.
• Items must be returned using a trackable courier or registered post. Returns will not be accepted without the return tracking number provided by the customer, as we cannot accept responsibility for items lost in transit to us.
• All returns must be APPROVED by online management PRIOR to being sent back.
• Due to a high turnover rate of our stock, we cannot offer any exchanges or holds on items as we cannot guarantee the item will still be available once we have received your return.
• Please be mindful to check sizing and fit info before purchase. All sizing, fabrication and care instructions are available in the product descriptions.

Online purchases can be returned in person to the store, only if your return request has been approved, and you have emailed through to hello@laboheme.shop, as this is a special request and online management must inform our boutique manager.

Duties + Taxes

The shipping cost added to your order at the time of checkout does not include possible taxes and duties, which may be applied by customs in the country where the order originated.

The responsibility for any customs duties, foreign taxes or other fees which may be imposed, will rest with the customer.

Please note that with Australian export regulations, we are required to declare the exact value of all items and identify the order as dutiable merchandise.

Please contact your local Customs Office for further information or estimations on these costs.

Refused Shipments

If you refuse a shipment from La Bohème Lifestyle, you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package back to La Bohème Lifestyle. This amount will be deducted from your merchandise credit in line with our return policy.

Please see our full shipping policy for further information.

Please see returns process below:

Online Returns Process

All return requests for ONLINE purchases are to be submitted via the below link:

https://labohemelifestyle.returnscenter.com/

You will need to enter your order number and email address used to place the order with. Please then follow the prompts and submit your return request.

Online management will then approve or decline your return request within 2 business days and follow up with further details on returning your item.

Please contact hello@laboheme.shop for further enquiries.

Please note our contact number is for the physical boutique only and our in-store team are unable to process any online returns, it must all be communicated and approved via email in writing.

Thank you in advance for your patience and kindness, please keep in mind we are a boutique business, and you are emailing with real people. We will get back to you as soon as we can and believe in treating each other with kindness for the best outcome.

Faulty Items

We make every effort to ensure that all items shipped to you are in perfect condition. In the unlikely event that the item is faulty, management will liaise directly with the supplier to determine whether the item is to be repaired, replaced or a credit note/refund is to be issued.

Please contact us by email hello@laboheme.shop with an image and description of the fault along with your order number, full name, address and contact number. Any faults at time of delivery need to be reported within 48 hours of your order being delivered.

La Bohème Lifestyle will cover shipping costs for items purchased online that are deemed faulty.

Thank you for shopping with us. We hope you enjoy the La Bohème E-Boutique.