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FAQs

ORDERS

How do I apply a discount code?

If you receive a discount code as part of a first purchase promotion, through our social media channels or via our newsletter, please copy and paste the code at the checkout page. Discount codes must be applied manually by the customer at the checkout page to be valid. Please double check that your discount code has been applied prior to processing your order.

Please note, we are unable to apply a discount code to any order after it has been placed, nor can we process a partial refund.

For promotional flash sales, discount codes are automatically applied at the checkout and a discount code will not need to be entered (unless advertised otherwise). Only items included in the promotional flash sale will reflect the discount offered. Again, please check this prior to checking out.

All discount codes will have an expiry date, if the promotion has ended, your code will not be valid. We are unable to extend the expiry date of discount codes and promotional sales.

Please note that discount codes are not able to be used on preorder items.

Additionally, only one discount code can be applied per order. 

If you require any further assistance, please contact us via email hello@laboheme.shop.

How do I use my credit note or gift card?

All store credits are issued in the form of an email Gift Card to the same email address that your order was placed with. The email will contain a code that you can copy and paste at the checkout page. Your credit note will have 12 months validity from date of issue.

All Gift Cards will be issued via email. The email will contain a code that you can copy and paste at the checkout page. All Gift Cards will have three years validity from date of issue.

Can I add an item or change my order once it has been placed?

Once an order has been processed we are unfortunately are unable to make any changes. If you have just placed your order and have an urgent enquiry, please contact us via email hello@laboheme.shop and we will do our best to discuss a possible solution as quickly as we can.

Can I cancel an order once processed?

Once an order has been processed we are unfortunately are unable to make any changes. Please refer to our return policy.

If you have just placed your order and have an urgent enquiry, please contact us via email hello@laboheme.shop and we will do our best to discuss a possible solution as quickly as we can.

Can I modify my delivery address after placing an order?

We are unfortunately unable to make any changes to your delivery address once your order has been dispatched. If you have entered an incorrect delivery address at the time of processing your order, please contact us immediately at hello@laboheme.shop and we will do our best to assist.

Please note, if you contact us outside of our business hours we will try our best to get back to you as quickly as we can. We cannot however guarantee our team will be able to action your enquiry before your order is processed. La Bohème Lifestyle is not accountable for any errors made at the time of entering your address when placing your order.

Please double check that your address has been entered correctly prior to processing your order.

How can I track my parcel?

Once your parcel has been booked in to ship, you will receive a tracking number via email sent from La Bohème Lifestyle.

If you are unable to locate your tracking number, please check your spam folders. If you are still unable to locate this please feel free to contact us via email at hello@laboheme.shop.

All Australia wide orders are sent with Australia Post and can be tracked here.

All International orders are sent with DHL Express and can be tracked here.

My order has not arrived!

Please check your tracking number as this should have the most up to date information available. If your item has been delayed please feel free to contact us at hello@laboheme.shop and we can assist in launching an investigation into the whereabouts of your parcel. 

How long will it take to ship my order?

If your order is placed on a weekday prior to 2pm AEST, your parcel will be dispatched same day. Any orders placed on a Saturday, Sunday, or Public Holiday will be dispatched on the following business day. 

During busy sale periods or launch days, please allow an additional 2 business days for dispatch.

All local (Australian) parcels eligible for free shipping are sent via Australia Post standard shipping. All tracking information will be sent via email from La Bohème Lifestyle once your parcel has been dispatched.

We do offer Australia Post Express shipping which can be purchased for an additional $15 at time of checkout. 

International orders are dispatched with DHL Express and are estimated to arrive within 3-11 business days, however this will vary depending on the shipping location. Please check your tracking number sent at time of dispatch for delivery estimates.

Any delivery date or time specified is a best estimate only. La Bohème Lifestyle is not liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery. Please check our shipping page for further information.

Will I have to pay for customs & duties for international orders?

The shipping cost added to your order at the time of checkout does not include possible taxes and duties, which may be applied by customs in the country where the order has originated. The responsibility for any customs duties, foreign taxes or other fees will rest with the customer. Please contact your local Customs Office for further information or estimations on these costs.

How long will it take for my order to be ready for click + collect?

We do our best to pack all click + collect orders placed within online business hours (Monday-Friday 8am-4pm) on the same day. Any click + collect orders placed outside of online business hours will be packed the following day. 

We will send you an email as soon as your order is ready for pick up with further instructions on collecting your order. Your order will only be ready for pick up once this email has been received. 

What is my order presents a risk of fraud?

Any order that presents a risk of fraud may be held until your identity can be verified. To verify a payment’s authenticity, we will ask for proof of identity in order to minimise credit card fraud and fraudulent activity.

If you have any concerns in regards to this, please contact us at hello@laboheme.shop prior to making your purchase.

Any personal information provided will be deleted once verified.

What are your payment options?

We accept Mastercard, Visa, American Express, La Bohème Lifestyle Gift Cards, Afterpay (for Australian customers), Shopify Pay & PayPal.

At this point in time we do not offer lay-by or payment plans.

How do I purchase a gift card?

Please follow this link to purchase La Bohème Lifestyle Gift Cards.

All Gift Cards will be issued via email. If you put the recipients name and email address in the shipping section they will receive the gift card directly via email. The email will contain a code that can be copied and pasted at the checkout page. All Gift Cards will have three years validity from date of issue.

La Bohème Lifestyle Gift Cards can be used both in store and online.

All gift cards are non-returnable. 

I purchased multiple items with my preorder, will they be shipped separately?

If you purchase any items in addition to your preorder they will be shipped together with your preorder item once it arrives in store. If you wish to have these items shipped separately, please place a separate order. Alternatively, if you have already placed an order with additional items to your preorder and wish to have these shipped separately, please email us at hello@laboheme.shop and we can send you a shipping invoice.

Pre-Order Items

All pre-orders are classified as custom-made goods as we would not have ordered them if you had not purchased them, as such they are non-returnable. This does not exclude your rights under Australian Consumer Law (ACL) as you may still have warranties or guarantees on the products description, fit for purpose and quality. For more information on this please refer to the Australian Consumer Law rights of a consumer. 

All pre-orders are classified as custom orders and as such full payment is required on pre-orders. If you choose to cancel your order, you will forfeit all or part of your money.

Shipping of pre-orders is commonly between 4 to 8 weeks. However, pre-orders can be delayed, due to issues that may arise which are out of our control, such as Australian custom clearances, inclement weather or strikes.

Please be mindful to check sizing and fit info before purchase.

Thank you for your understanding.

ONLINE RETURNS

How long do I have to return an item?

See return policy here.

How do I process an online return?

All return requests for ONLINE purchases are to be submitted via the below link;

https://labohemelifestyle.returnscenter.com

We will then approve or decline your return request within 2 business days and follow up with further details on returning your item. 

Please check the full return policy prior to submitting your return request.

All returns must be approved by online management before being sent back to La Bohème.

Please email hello@laboheme.shop if you have any enquiries about your return.

** Return enquiries will not be handled via social media or web chat.

Who covers the cost of returns?

La Bohème Lifestyle does not cover the cost of online returns and the responsibility of the return lies with the customer. Original shipping charges are non-refundable. This is unless of course your item has been deemed faulty or in the rare occurrence you receive an incorrect order where La Bohème Lifestyle will arrange return shipping. Please see our full return policy for more information on faulty goods.

Please ensure that you purchase a return satchel using a trackable service that will reach us within the returns timeframe. La Bohème Lifestyle cannot be held responsible for items lost in the post on return to us.

How long will it take to process my return?

All approved returns are processed within 3 business days of receiving the item back in the boutique. You will receive an email once your return has been processed and a credit note in the form of an online gift voucher.

Can I return my order in person to the Terrigal boutique?

Our online store is separate to our Terrigal boutique, however you are more than welcome to drop your return to the boutique in person once your return has been approved. We are unable to accept any return drop offs without an approval email from our online team. Our online team will then process your credit note within 3 business days of receiving the item.

We are unfortunately unable to process any exchanges or credit notes in the Terrigal boutique for online orders. This is to ensure your return is handled by the right team and is processed correctly without any delay.

Can I exchange my garment for another size or style?

Unfortunately La Bohème Lifestyle is unable to facilitate online exchanges due to the limited nature of our pieces. Once we receive your return we will process your store credit that you can then repurchase your desired style or size.

Can I return a sale item?

Unless deemed faulty, all reduced items in any sale or promotion are final sale and no exchanges, credit notes or refunds will be offered. 

If you have any questions regarding the sizing, fabrication or fit, please contact our team before purchasing via our customer service channels.

Please see our full return policy here.

What if I receive a faulty item?

When receiving your order, please inspect all items carefully before trying on. If you notice a fault, please contact us immediately at hello@laboheme.shop. All faults must be reported within 24 hours of receiving your parcel. Please ensure you include your order number and a photo of the fault within your email. We will then respond to your request as soon as possible with a desired solution.

Please refer to our full return policy here.

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